The conversation will be different depending on the topic and the person, but one key in all of it is to show Grace. Grace is a little hard to define, but try this. In an argument or a heated conversation have you ever thought of that perfect zinger that will really put them in their place. Sometimes we come up with it only after its over, but we sure know what we should have said. Grace is the opposite of that.
Grace is about forgiveness and consideration, not right and wrong. Grace shows that you care more about the person than the issue. Grace is more about communication and less about winning.
Speaking with grace is not easy, but if what you want is to solve the issue and preserve your relationship, it's really the only way.
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